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When residents or community members select a property or custom object on your public website, they see a detailed page with relevant information, public records, and downloadable documents.

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Properties

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Property page layout

The property details page organizes information into clear sections: Header:
  • Property address
  • Quick flood zone indicator
  • Navigation breadcrumbs
Map view:
  • Interactive map centered on the property
  • Property location marker
  • Parcel boundaries (if available)
  • Toggle for public map layers
Information sections:
  • Overview with flood risk data
  • Records tab with public records
  • Files tab with downloadable documents

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Flood zone information

The primary purpose of the property page is to communicate flood risk. Residents see: Zone designation The flood zone classification for the property:
  • Zone AE, A, AH, AO - Special Flood Hazard Area (high risk)
  • Zone VE, V - Coastal high hazard area (highest risk)
  • Zone X (shaded) - Moderate flood risk
  • Zone X (unshaded) - Minimal flood risk
  • Zone D - Undetermined risk
Special Flood Hazard Area status Clear indication of whether the property is in the SFHA:
  • Properties in zones A, AE, AH, AO, V, or VE are in the SFHA
  • SFHA properties typically require flood insurance with federally-backed mortgages
  • Non-SFHA properties have lower risk but may still flood
Base Flood Elevation If available, the BFE for the property location:
  • Elevation in feet (or meters) above datum
  • Reference datum (NAVD 88, NGVD 29)
  • Relevance for construction and insurance
FIRM panel reference The Flood Insurance Rate Map panel for the property:
  • Panel number for map lookup
  • Effective date of current map
  • Link to view or download FIRM (if available)
The specific flood information displayed depends on your community’s configuration. Your Customer Success Manager can adjust which attributes appear publicly.

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Interactive map

The property page includes an interactive map showing: Property location
  • Marker or highlight showing the property
  • Parcel boundary outline (if parcel data is available)
  • Surrounding context and neighbors
Map layers Residents can toggle public map layers:
  • Flood zones with color coding
  • Parcel boundaries
  • Community boundaries
  • Custom layers configured by your community
Map controls
  • Zoom in and out
  • Pan to explore surrounding area
  • Switch basemap styles (street, satellite, terrain)
  • Toggle layer visibility
  • Geolocate to current position

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Sharing property information

Residents can share property pages: Direct link - Copy the URL to share: 
https://[your-community].withforerunner.com/properties/[property-id]
Common sharing scenarios:
  • Send to insurance agent for flood zone verification
  • Share with contractor for construction requirements
  • Forward to lender for mortgage documentation
  • Include in property listing or transaction documents

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Custom objects

Custom objects like infrastructure assets, facilities, and community boundaries have their own detail pages on the public website. The experience is consistent with properties — public users can view details, records, and files.

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Discovering custom objects

Public users find custom objects through:
  • Map clicks - Clicking a custom object on the map opens its Object Information Panel, with full-page navigation consistent with property behavior
  • Public table views - Row action buttons in SavedView tables navigate to the custom object’s detail page

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Object Information Panel

When a public user selects a custom object, the Object Information Panel displays: Information sections:
  • Overview with object details and metadata
  • Records tab with public records
  • Files tab with downloadable documents

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Public records

The Records section shows records configured for public visibility on both properties and custom objects:

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What residents can see

  • Record type and category
  • Creation or submission date
  • Status (completed, approved, etc.)
  • Key details from the record form
  • Link to view full record information

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What remains private

  • Staff notes and internal comments
  • Fields marked as staff-only
  • Draft or pending records (unless configured otherwise)
  • Workflow assignments and internal status

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Record types commonly made public

  • Approved permits
  • Completed inspections
  • Final determinations
  • Public notices
  • Compliance certifications
Work with your Customer Success Manager to configure appropriate public visibility for each record type. Balance transparency with privacy needs.

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Public files

The Files section shows documents available for download:

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Elevation Certificates

If your community shares ECs publicly:
  • List of Elevation Certificates on file
  • Certificate date and surveyor information
  • Download link to view or save the PDF
  • Multiple ECs if property has been resurveyed

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Other documents

Depending on your configuration:
  • Public permits and applications
  • Compliance documentation
  • Public notices
  • Site plans (if appropriate)
  • Other publicly shared documents

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File visibility

Files inherit visibility from their document type configuration:
  • Elevation Certificates often default to public
  • Internal memos and notes remain private
  • Individual files can be marked public or private
  • Some files inherit visibility from their parent record

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Actions available to residents

Depending on your public website configuration, residents may be able to:

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Get Help

Request information or assistance from your office:
  • Opens the Get Help form
  • Select the type of help needed
  • Provide contact information
  • Submit the request
Learn more about the Get Help form.

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Submit Elevation Certificate

If enabled, upload an EC for the property:
  • Upload the EC PDF
  • Provide contact information
  • Track submission status (with account)
Learn more about submitting Elevation Certificates.

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Contact your office

Links or contact information to reach your office:
  • Phone number
  • Email address
  • Office location and hours
  • Online contact form

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What residents cannot do

The public website is read-only for data protection:
  • Cannot edit property or object information
  • Cannot modify records or files
  • Cannot delete any data
  • Cannot access private information
  • Cannot see staff user details
Any changes to data must be made by staff users through the main Forerunner application.

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Viewing on different devices

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Desktop experience

Full detail page with:
  • Side-by-side map and information
  • Large interactive map
  • All tabs and sections visible
  • Easy file downloads

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Mobile experience

Responsive design adapts for smaller screens:
  • Stacked layout (map above, info below)
  • Touch-friendly map controls
  • Collapsible sections for easy scanning
  • Tap to expand record and file details
  • Download files to device

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Public table views

Residents can access public table views that may include property and custom object data:
  • Search and filter in a table format
  • Export capabilities (if enabled)
  • View multiple items at once
  • Access from your public website navigation
Learn more about public table views.

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Public map layers

Toggle additional data on the map:
  • Infrastructure layers
  • Historical flood data
  • Community boundaries
  • Custom layers from your community
Learn more about public map layers.

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Troubleshooting

Possible reasons:
  • Data is incomplete in the system
  • Some information is configured as private
  • Flood zone data may not be available for this area
  • Records or files have not been added yet
Use the Get Help form to request more information.
Try:
  • Check your browser’s popup blocker settings
  • Try right-clicking and saving the link
  • Use a different browser
  • Check that you have enough storage space
If issues persist, contact your office for assistance.
Try:
  • Zoom in for more detail
  • Check that the correct item is selected
  • Toggle map layers to see different data
  • Use satellite basemap to verify location
If the location appears incorrect, use Get Help to report the issue.
Possible reasons:
  • Records may be configured as private
  • Records may be in draft or pending status
  • Records may not yet be linked to this object
  • Your access level may not include those records
Contact your office for questions about specific records.