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Public user accounts allow residents to create a login for your community’s public website. With an account, residents can track their submissions, receive status updates, and access features that require authentication.
Public user accounts are an optional feature. Not all communities enable account creation on their public website. If you don’t see a sign-up option, your community may offer guest-only access.

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Creating an account

1

Navigate to sign up

From your community’s public website, click Sign in in the header, then click Create account in the sign-in window.
2

Enter your information

Provide your:
  • First and last name
  • Email address
  • Password and Confirm password (following security requirements)
  • Role, if your community asks for one
Then check the box to accept the Terms of Use.
3

Submit registration

Click Create account to register.
4

Confirm your email

Check your email for a confirmation link. Click the link to verify your email address and activate your account.
The confirmation link expires after 30 minutes. If it expires, you can request a new confirmation email from the sign-in page.
5

Sign in

Once confirmed, sign in with your email and password to access your account. Some roles need staff approval first. If so, you’ll get an email with next steps after you confirm.

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Signing in

After creating your account:
  1. Navigate to your community’s public website
  2. Click Sign in in the header
  3. Enter your email address
  4. Enter your password
  5. Click Sign in
You’ll be redirected to the public website with access to your account features.

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My records

Once signed in, open My records from your profile menu to see everything you’ve submitted, grouped by category. Forms you saved as a draft also appear here with a Draft tag. Open one to finish and submit it. Each card shows the record type, the property address, and your name and email. Click a card to open the record.
Bookmark the My records page for quick access without navigating from the homepage each time.

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Password management

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Forgot your password?

1

Go to password reset

From the sign-in page, click Forgot Password or Reset Password.
2

Enter your email

Provide the email address associated with your account.
3

Check your email

Look for a password reset email with a link to create a new password.
4

Create new password

Click the link and enter a new password following the security requirements.
5

Sign in

Use your new password to sign in to your account.

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Password requirements

Passwords must meet security requirements:
  • At least the minimum length your community sets
  • At least one uppercase letter and one lowercase letter
  • At least one number

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Email confirmation

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Why email confirmation is required

Email confirmation ensures:
  • You own the email address
  • Important notifications reach you
  • Your account is secure
  • No one else uses your email

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Confirmation process

After registration, you receive an email with a confirmation link:
  1. Open the email from your community’s public website
  2. Click the confirmation link
  3. Your account is activated
  4. You can now sign in

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Resending confirmation email

If you didn’t receive the confirmation email:
  1. Go to the sign-in page
  2. Look for “Resend confirmation” or similar option
  3. Enter your email address
  4. Check your inbox (and spam folder)
Confirmation links expire after 30 minutes. If the link has expired, request a new confirmation email.

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Account security

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Protect your account

  • Use a strong, unique password
  • Don’t share your password
  • Sign out on shared computers
  • Keep your email address secure

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Automatic session timeout

For security, you may be automatically signed out after a period of inactivity. Simply sign in again to continue.

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If you suspect unauthorized access

Contact your community’s office immediately if you believe someone has accessed your account without permission.

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Account vs. guest access

Not sure whether to create an account? Consider:

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Create an account if you:

  • Plan to submit multiple forms or requests
  • Want to track submission status
  • Prefer to receive email updates
  • Don’t want to enter contact info each time
  • Need access to account-only features

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Use guest access if you:

  • Have a one-time question or request
  • Just want to look up flood information
  • Prefer not to create another account
  • Don’t need to track submissions
Both options provide access to property search, flood information, and public records.

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Troubleshooting

Check:
  • Spam or junk folder
  • Correct email address was entered
  • Email isn’t being blocked by filters
Try:
  • Request a new confirmation email
  • Add the sender to your contacts
  • Use a different email address
  • Contact your community’s office for help
Try:
  • Verify you’re using the correct email address
  • Check that you’re entering the password correctly
  • Use the password reset option
  • Clear browser cache and cookies
  • Try a different browser
Check:
  • Spam or junk folder
  • Email address matches your account
  • Email isn’t being blocked
Try:
  • Wait a few minutes and check again
  • Request another reset email
  • Contact your community’s office for assistance
This means:
  • You haven’t submitted anything with this account
  • Previous submissions were made as a guest
  • You’re signed into a different account
Guest submissions are not linked to accounts created later.
This may be because:
  • Your community hasn’t enabled public accounts
  • The feature is only available for certain users
  • You need to navigate to a different page
Contact your community’s office to ask about account availability.

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Deleting your account

If you need to delete your account:
  1. Contact your community’s office
  2. Request account deletion
  3. Staff will process the request
  4. Your account and associated data will be removed
Account deletion is permanent. Your records will no longer be accessible through My records after deletion.