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Account settings in Forerunner allow you to manage your personal profile, update your contact information, and configure your account preferences. Some settings are managed by you, while others require assistance from your Customer Success Manager.

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Your profile settings

Click Settings in the left sidebar. It opens on the My profile tab.

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Personal information

You can update the following information:
Changing your email also changes the email you sign in with.

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Updating your profile

1

Open settings

Click Settings in the left sidebar. This opens My profile.
2

Edit profile

Find the Personal info section.
3

Make changes

Update your first name, last name, email, or mobile phone number.
4

Save

Click Update personal info.

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Password management

If your account uses password authentication (not SSO), you can change your password:

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Changing your password

1

Go to security settings

Click Settings in the left sidebar and find Password settings on My profile.
2

Select change password

Click Reset password.
3

Enter current password

Verify your identity by entering your current password.
4

Create new password

Enter a new password that meets security requirements:
  • Minimum length (typically 8+ characters)
  • At least one uppercase letter
  • At least one number
  • At least one special character
5

Confirm and save

Re-enter the new password to confirm, then save. You’ll be logged out and need to sign in again.
After changing your password, you’ll need to use the new password on all devices including the mobile app.

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Password requirements

Your organization may enforce specific password policies:
  • Minimum length - Passwords must be at least a certain number of characters
  • Complexity - Requirements for uppercase, numbers, and special characters
  • Expiration - Passwords may need to be changed periodically
Password policies are set at the account level. Managers can change them in Settings > Account > Security.

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Phone number for MFA

If your account uses multi-factor authentication, your phone number is required for receiving verification codes:

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Updating your phone number

1

Go to settings

Click Settings in the left sidebar to open My profile.
2

Find phone settings

Locate the phone number field in your profile.
3

Verify identity

If MFA is enabled, you may need to verify with a code sent to your current number.
4

Enter new number

Provide your new phone number including area code.
5

Verify new number

Enter the verification code sent to your new phone.
Use a personal mobile phone number to ensure only you receive MFA codes. Avoid using shared office phones or landlines.

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Authentication method

Your sign-in method is determined by account configuration:

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Password authentication

Standard email and password sign-in:
  • You manage your own password
  • Password reset available via email
  • MFA may be required additionally

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Single sign-on (SSO)

Sign in through your organization’s identity provider:
  • Password managed by your organization
  • Forerunner password settings don’t apply
  • Sign-in redirects to your organization’s portal
You cannot switch between authentication methods yourself. SSO is configured by your Customer Success Manager based on your organization’s requirements.

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Settings you manage vs. CSM-managed settings

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Settings you can manage

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Settings requiring CSM assistance

Managers can change MFA, session timeout, password policies, and user groups themselves. See Account security settings.

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Account security settings

Managers can change these settings in Settings > Account > Security. Other roles can see them but not edit them.

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Session timeout

How long you can remain inactive before being signed out:
  • Managers can pick 15, 30, 60 or 90 minutes, 24 hours, or 7 days
  • More sensitive accounts may have shorter timeouts
  • Activity resets the timeout counter

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Failed login protection

Protection against unauthorized access attempts:
  • Maximum failed attempts before lockout (3, 5, or 10)
  • A locked account stays locked until Forerunner unlocks it. Email support@withforerunner.com
  • Account recovery options

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Password expiration

If enabled, passwords must be changed periodically:
  • There’s no warning before your password expires
  • If it has expired, sign-in asks you to reset it
  • Must create new password meeting requirements

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Notification preferences

There aren’t personal notification settings today. Managers can set up the daily Automation failure digest in Settings > Account > Notifications, where they pick the recipients and the delivery time.

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Account-level settings

These settings affect all users in your account. Managers change them in Settings > Account > Security:

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Security configuration

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Requesting changes

If you need a change to account-level settings, ask a Manager on your account. Managers also see other tabs under Settings > Account, like General, Notifications, Warnings, and File types. Some tabs only show up when a feature is turned on for your account.

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Deactivating your account

If you need to deactivate your own account (for example, when leaving an organization):
  1. Contact your Manager to request deactivation
  2. Manager suspends your user in Settings > Users > Team
  3. Your sign-in access is immediately revoked
  4. Your historical data and activity remain in the system
Account deactivation is typically handled by your Manager or administrator. Don’t attempt to delete your own data before leaving, as this may violate data retention policies.

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Troubleshooting

You can update your email yourself on My profile. Click Update personal info to save.If it won’t save, contact your Manager.
Common issues:
  • Current password entered incorrectly
  • New password doesn’t meet requirements
  • Account uses SSO (password managed elsewhere)
Check the specific error message and try again, or contact your Manager for help.
Some settings may not appear if:
  • Feature is not enabled for your account
  • Your role doesn’t permit access
  • Setting is managed at account level
Contact your CSM to discuss what settings are available.
If you can’t verify your new phone number:
  • Ensure the number can receive SMS
  • Check for typos in the number
  • Wait and request a new code
  • Contact your Manager if problems persist
Switching between password and SSO requires CSM configuration. Contact your Customer Success Manager to discuss authentication options for your account.

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Best practices

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Keep information current

  • Update your phone number immediately when it changes
  • Ensure your name displays correctly
  • Report any incorrect information to your Manager

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Maintain security

  • Change your password periodically even if not required
  • Use a unique password not used for other accounts
  • Sign out on shared or public computers
  • Report any suspicious account activity

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Work with your team

  • Notify your Manager before extended absences
  • Update your profile when responsibilities change
  • Request role changes through proper channels