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If your Forerunner account uses password authentication (not SSO), you manage your password through Forerunner. This page covers creating, changing, and resetting your password.
If your organization uses single sign-on (SSO), your password is managed by your organization’s identity provider, not Forerunner. Contact your IT department for SSO password issues.

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Password requirements

Forerunner enforces password security requirements:
Your organization may have stricter requirements configured. Check the error message if your password is rejected.

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Creating your first password

When you receive an invitation to Forerunner:
1

Click the invitation link

Open the email from Forerunner and click the setup link.
2

Create your password

Enter a password that meets the security requirements shown.
3

Confirm password

Re-enter your password to confirm.
4

Complete setup

Finish any additional profile information and sign in.
Invitation links expire. If your link has expired, contact your Manager to send a new invitation.

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Changing your password

To change your password while signed in:
1

Go to settings

Click Settings in the left sidebar to open My profile.
2

Find password settings

Under Password settings, click Reset password.
3

Enter current password

Verify your identity by entering your current password.
4

Enter new password

Create a new password meeting security requirements.
5

Confirm and save

Re-enter the new password and save your changes.
After changing your password, you’ll need to sign in again on all devices including the mobile app.

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Resetting a forgotten password

If you’ve forgotten your password:
1

Go to sign-in page

Navigate to app.withforerunner.com.
2

Click Forgot your password?

Enter your email and click Continue, then click Forgot your password? on the password screen.
3

Enter your email

Provide the email address associated with your account.
4

Check your email

Look for a password reset email. It may take a few minutes.
5

Click the reset link

Select the link in the email to create a new password.
6

Create new password

Enter a new password meeting security requirements.
7

Sign in

Use your new password to access your account.

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Reset email not arriving?

If you don’t receive the reset email:
  • Check spam/junk folder - Reset emails sometimes get filtered
  • Wait a few minutes - Email delivery can be delayed
  • Verify your email - Make sure you’re using the correct address
  • Try again - Request another reset email
  • Contact your Manager - They can help verify your account

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Password expiration

Some organizations require periodic password changes:
  • There’s no warning before your password expires
  • If it has expired, sign-in asks you to reset it
Managers set password expiration in Settings > Account > Security.

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Account lockout

To protect against unauthorized access, accounts are locked after multiple failed sign-in attempts:

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If your account is locked

A locked account stays locked until Forerunner unlocks it. Email support@withforerunner.com to get back in. Resetting your password won’t unlock it.

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Avoiding lockout

  • Double-check your email address for typos
  • Verify caps lock is off
  • Use password reset if you’re unsure of your password
  • Consider using a password manager
If you’re repeatedly locked out or suspect someone is trying to access your account, contact your Manager immediately.

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Password security best practices

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Creating strong passwords

  • Use at least 12 characters when possible
  • Combine uppercase, lowercase, numbers, and symbols
  • Avoid dictionary words and common patterns
  • Don’t use personal information (birthdays, names)
  • Make each password unique

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Protecting your password

  • Never share your password with anyone
  • Don’t write passwords where others can find them
  • Use a password manager for secure storage
  • Change your password if you suspect it’s compromised
  • Don’t use your Forerunner password for other accounts

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Recognizing threats

  • Forerunner will never ask for your password via email or phone
  • Be cautious of unexpected password reset emails you didn’t request
  • Verify you’re on app.withforerunner.com before entering credentials
  • Report suspicious password-related communications to your Manager

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Password and MFA

If your account has multi-factor authentication enabled:
  • Password is the first factor (something you know)
  • SMS verification code is the second factor (something you have)
  • Both are required to sign in
Changing your password doesn’t affect your MFA phone number. Learn more about multi-factor authentication.

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Troubleshooting

Check:
  • Minimum length requirement
  • At least one uppercase letter
  • At least one number
  • At least one special character
The error message should indicate which requirement isn’t met.
Possible causes:
  • Account uses SSO (password managed by organization)
  • Current password entered incorrectly
  • New password doesn’t meet requirements
If using SSO, contact your IT department. Otherwise, try the password reset flow.
After changing your password:
  • Sign out of the mobile app
  • Sign in with your new password
  • Old password will no longer work on any device
Your organization may have a password expiration policy requiring periodic changes. Managers can change it in Settings > Account > Security.