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If your Forerunner account uses password authentication (not SSO), you manage your password through Forerunner. This page covers creating, changing, and resetting your password.
If your organization uses single sign-on (SSO), your password is managed by your organization’s identity provider, not Forerunner. Contact your IT department for SSO password issues.

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Password requirements

Forerunner enforces password security requirements:
Your organization may have stricter requirements configured. Check the error message if your password is rejected.

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Creating your first password

When you receive an invitation to Forerunner:
1

Click the invitation link

Open the email from Forerunner and click the setup link.
2

Create your password

Enter a password that meets the security requirements shown.
3

Confirm password

Re-enter your password to confirm.
4

Complete setup

Finish any additional profile information and sign in.
Invitation links expire. If your link has expired, contact your Manager to send a new invitation.

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Changing your password

To change your password while signed in:
1

Go to settings

Click your profile icon and select Settings, or navigate to account settings.
2

Find password settings

Look for Password, Security, or Change Password section.
3

Enter current password

Verify your identity by entering your current password.
4

Enter new password

Create a new password meeting security requirements.
5

Confirm and save

Re-enter the new password and save your changes.
After changing your password, you’ll need to sign in again on all devices including the mobile app.

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Resetting a forgotten password

If you’ve forgotten your password:
1

Go to sign-in page

Navigate to app.withforerunner.com.
2

Click Forgot Password

Select the Forgot Password or Reset Password link.
3

Enter your email

Provide the email address associated with your account.
4

Check your email

Look for a password reset email. It may take a few minutes.
5

Click the reset link

Select the link in the email to create a new password.
6

Create new password

Enter a new password meeting security requirements.
7

Sign in

Use your new password to access your account.

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Reset email not arriving?

If you don’t receive the reset email:
  • Check spam/junk folder - Reset emails sometimes get filtered
  • Wait a few minutes - Email delivery can be delayed
  • Verify your email - Make sure you’re using the correct address
  • Try again - Request another reset email
  • Contact your Manager - They can help verify your account

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Password expiration

Some organizations require periodic password changes:
  • You’ll receive notification when your password is about to expire
  • Expired passwords must be changed before you can sign in
  • You cannot reuse recent passwords (if history policy is enabled)
Password expiration policies are configured by your Customer Success Manager. Contact your CSM if you have questions about your organization’s policy.

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Account lockout

To protect against unauthorized access, accounts are locked after multiple failed sign-in attempts:

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If your account is locked

  1. Wait for lockout to expire - Typically 15-30 minutes
  2. Try again with correct password - Make sure caps lock is off
  3. Reset your password - If you’re unsure of your password
  4. Contact your Manager - If you’re still unable to access your account

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Avoiding lockout

  • Double-check your email address for typos
  • Verify caps lock is off
  • Use password reset if you’re unsure of your password
  • Consider using a password manager
If you’re repeatedly locked out or suspect someone is trying to access your account, contact your Manager immediately.

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Password security best practices

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Creating strong passwords

  • Use at least 12 characters when possible
  • Combine uppercase, lowercase, numbers, and symbols
  • Avoid dictionary words and common patterns
  • Don’t use personal information (birthdays, names)
  • Make each password unique

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Protecting your password

  • Never share your password with anyone
  • Don’t write passwords where others can find them
  • Use a password manager for secure storage
  • Change your password if you suspect it’s compromised
  • Don’t use your Forerunner password for other accounts

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Recognizing threats

  • Forerunner will never ask for your password via email or phone
  • Be cautious of unexpected password reset emails you didn’t request
  • Verify you’re on app.withforerunner.com before entering credentials
  • Report suspicious password-related communications to your Manager

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Password and MFA

If your account has multi-factor authentication enabled:
  • Password is the first factor (something you know)
  • SMS verification code is the second factor (something you have)
  • Both are required to sign in
Changing your password doesn’t affect your MFA phone number. Learn more about multi-factor authentication.

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Troubleshooting

Check:
  • Minimum length requirement
  • At least one uppercase letter
  • At least one number
  • At least one special character
The error message should indicate which requirement isn’t met.
Possible causes:
  • Account uses SSO (password managed by organization)
  • Current password entered incorrectly
  • New password doesn’t meet requirements
If using SSO, contact your IT department. Otherwise, try the password reset flow.
After changing your password:
  • Sign out of the mobile app
  • Sign in with your new password
  • Old password will no longer work on any device
Your organization may have a password expiration policy requiring periodic changes. Contact your CSM if you have concerns about the frequency.