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Authentication in Forerunner ensures only authorized users can access your organization’s data. Forerunner supports multiple sign-in methods and security features to protect your account.

Signing in

Access your account with password or SSO

Single sign-on

Sign in through your organization’s identity provider

Multi-factor authentication

Add SMS verification for extra security

Password management

Reset, change, and manage your password

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Sign-in methods

Forerunner supports two authentication methods:
MethodDescriptionBest for
PasswordSign in with email and passwordOrganizations without centralized identity management
Single sign-on (SSO)Sign in through your organization’s identity providerOrganizations using Azure AD, Okta, or similar systems
Your sign-in method is determined by your account configuration. Some organizations use password authentication, others use SSO, and some support both.

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Security features

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Multi-factor authentication

MFA adds an extra layer of security by requiring a verification code in addition to your password. When enabled, you’ll receive an SMS code to your phone during sign-in. Learn more about multi-factor authentication.

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Session management

Forerunner protects your sessions through:
  • Automatic timeout - Sessions expire after a period of inactivity
  • Secure tokens - Sessions authenticated with secure, randomly generated tokens
  • Lockout protection - Accounts locked after failed sign-in attempts

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Account security

  • Password encryption - Passwords stored securely using one-way encryption
  • Failed attempt protection - Accounts locked after too many failed attempts
  • Audit logging - Sign-in activity tracked for security monitoring

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First-time sign-in

When you’re invited to Forerunner:
  1. You receive an invitation email with a setup link
  2. Click the link to create your password
  3. Complete your profile information
  4. Sign in with your new credentials
Learn more about signing in.

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Getting help

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Locked out?

If you can’t access your account:
  • Forgot password - Use the password reset link on the sign-in page
  • Account locked - Wait for the lockout period to expire, then try again
  • SSO issues - Contact your IT department to verify your organization’s SSO is working

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Need access changes?

  • Different sign-in method - Contact your Customer Success Manager
  • MFA setup or reset - Contact your Manager
  • New account - Ask your Manager to send an invitation