Skip to main content
When residents find a property on your public website, they see a detailed page with flood information, public records, and downloadable documents. This page helps residents understand their flood risk and access important property data.

​
Property page layout

The property details page organizes information into clear sections: Header:
  • Property address
  • Quick flood zone indicator
  • Navigation breadcrumbs
Map view:
  • Interactive map centered on the property
  • Property location marker
  • Parcel boundaries (if available)
  • Toggle for public map layers
Information sections:
  • Overview with flood risk data
  • Records tab with public records
  • Files tab with downloadable documents

​
Flood zone information

The primary purpose of the property page is to communicate flood risk. Residents see:

​
Zone designation

The flood zone classification for the property:
  • Zone AE, A, AH, AO - Special Flood Hazard Area (high risk)
  • Zone VE, V - Coastal high hazard area (highest risk)
  • Zone X (shaded) - Moderate flood risk
  • Zone X (unshaded) - Minimal flood risk
  • Zone D - Undetermined risk

​
Special Flood Hazard Area status

Clear indication of whether the property is in the SFHA:
  • Properties in zones A, AE, AH, AO, V, or VE are in the SFHA
  • SFHA properties typically require flood insurance with federally-backed mortgages
  • Non-SFHA properties have lower risk but may still flood

​
Base Flood Elevation

If available, the BFE for the property location:
  • Elevation in feet (or meters) above datum
  • Reference datum (NAVD 88, NGVD 29)
  • Relevance for construction and insurance

​
FIRM panel reference

The Flood Insurance Rate Map panel for the property:
  • Panel number for map lookup
  • Effective date of current map
  • Link to view or download FIRM (if available)
The specific flood information displayed depends on your community’s configuration. Your Customer Success Manager can adjust which attributes appear publicly.

​
Interactive map

The property page includes an interactive map showing:

​
Property location

  • Marker or highlight showing the property
  • Parcel boundary outline (if parcel data is available)
  • Surrounding context and neighbors

​
Map layers

Residents can toggle public map layers:
  • Flood zones with color coding
  • Parcel boundaries
  • Community boundaries
  • Custom layers configured by your community

​
Map controls

  • Zoom in and out
  • Pan to explore surrounding area
  • Switch basemap styles (street, satellite, terrain)
  • Toggle layer visibility
  • Geolocate to current position

​
Public records

The Records section shows records configured for public visibility:

​
What residents can see

  • Record type and category
  • Creation or submission date
  • Status (completed, approved, etc.)
  • Key details from the record form
  • Link to view full record information

​
What remains private

  • Staff notes and internal comments
  • Fields marked as staff-only
  • Draft or pending records (unless configured otherwise)
  • Workflow assignments and internal status

​
Record types commonly made public

  • Approved permits
  • Completed inspections
  • Final determinations
  • Public notices
  • Compliance certifications
Work with your Customer Success Manager to configure appropriate public visibility for each record type. Balance transparency with privacy needs.

​
Public files

The Files section shows documents available for download:

​
Elevation Certificates

If your community shares ECs publicly:
  • List of Elevation Certificates on file
  • Certificate date and surveyor information
  • Download link to view or save the PDF
  • Multiple ECs if property has been resurveyed

​
Other documents

Depending on your configuration:
  • Public permits and applications
  • Compliance documentation
  • Public notices
  • Site plans (if appropriate)
  • Other publicly shared documents

​
File visibility

Files inherit visibility from their document type configuration:
  • Elevation Certificates often default to public
  • Internal memos and notes remain private
  • Individual files can be marked public or private
  • Some files inherit visibility from their parent record

​
Actions available to residents

Depending on your public website configuration, residents may be able to:

​
Get Help

Request information or assistance from your office:
  • Opens the Get Help form
  • Select the type of help needed
  • Provide contact information
  • Submit the request
Learn more about the Get Help form.

​
Submit Elevation Certificate

If enabled, upload an EC for the property:
  • Upload the EC PDF
  • Provide contact information
  • Track submission status (with account)
Learn more about submitting Elevation Certificates.

​
Contact your office

Links or contact information to reach your office:
  • Phone number
  • Email address
  • Office location and hours
  • Online contact form

​
What residents cannot do

The public website is read-only for data protection:
  • Cannot edit property information
  • Cannot modify records or files
  • Cannot delete any data
  • Cannot access private information
  • Cannot see staff user details
Any changes to property data must be made by staff users through the main Forerunner application.

​
Viewing on different devices

​
Desktop experience

Full property page with:
  • Side-by-side map and information
  • Large interactive map
  • All tabs and sections visible
  • Easy file downloads

​
Mobile experience

Responsive design adapts for smaller screens:
  • Stacked layout (map above, info below)
  • Touch-friendly map controls
  • Collapsible sections for easy scanning
  • Tap to expand record and file details
  • Download files to device

​
Sharing property information

Residents can share property pages: Copy the URL to share: 
https://[your-community].withforerunner.com/properties/[property-id]

​
Common sharing scenarios

  • Send to insurance agent for flood zone verification
  • Share with contractor for construction requirements
  • Forward to lender for mortgage documentation
  • Include in property listing or transaction documents
  • Save for personal records

​
Printing

Residents can print the property page:
  • Use browser print function
  • Page is formatted for print
  • Includes flood zone information and key details
  • May not include interactive elements

​
Public table views

Residents can access public table views that may include property data:
  • Search and filter properties in a table format
  • Export capabilities (if enabled)
  • View multiple properties at once
  • Access from your public website navigation
Learn more about public table views.

​
Public map layers

Toggle additional data on the property map:
  • Infrastructure layers
  • Historical flood data
  • Community boundaries
  • Custom layers from your community
Learn more about public map layers.

​
Troubleshooting

Possible reasons:
  • Property data is incomplete in the system
  • Some information is configured as private
  • Flood zone data may not be available for this area
  • Records or files have not been added yet
Use the Get Help form to request more information.
Try:
  • Check your browser’s popup blocker settings
  • Try right-clicking and saving the link
  • Use a different browser
  • Check that you have enough storage space
If issues persist, contact your office for assistance.
Try:
  • Zoom in for more detail
  • Check that the correct property is selected
  • Toggle map layers to see different data
  • Use satellite basemap to verify location
If the location appears incorrect, use Get Help to report the issue.
Possible reasons:
  • Records may be configured as private
  • Records may be in draft or pending status
  • Records may not yet be linked to this property
  • Your access level may not include those records
Contact your office for questions about specific records.