> ## Documentation Index > Fetch the complete documentation index at: https://withforerunner.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Viewing details > Access detailed information, records, and files for properties and custom objects When residents or community members select a property or custom object on your public website, they see a detailed page with relevant information, public records, and downloadable documents. ## Properties ### Property page layout The property details page organizes information into clear sections: **Header:** * Property address * Quick flood zone indicator * Navigation breadcrumbs **Map view:** * Interactive map centered on the property * Property location marker * Parcel boundaries (if available) * Toggle for public map layers **Information sections:** * Overview with flood risk data * Records tab with public records * Files tab with downloadable documents ### Flood zone information The primary purpose of the property page is to communicate flood risk. Residents see: **Zone designation** The flood zone classification for the property: * **Zone AE, A, AH, AO** - Special Flood Hazard Area (high risk) * **Zone VE, V** - Coastal high hazard area (highest risk) * **Zone X (shaded)** - Moderate flood risk * **Zone X (unshaded)** - Minimal flood risk * **Zone D** - Undetermined risk **Special Flood Hazard Area status** Clear indication of whether the property is in the SFHA: * Properties in zones A, AE, AH, AO, V, or VE are in the SFHA * SFHA properties typically require flood insurance with federally-backed mortgages * Non-SFHA properties have lower risk but may still flood **Base Flood Elevation** If available, the BFE for the property location: * Elevation in feet (or meters) above datum * Reference datum (NAVD 88, NGVD 29) * Relevance for construction and insurance **FIRM panel reference** The Flood Insurance Rate Map panel for the property: * Panel number for map lookup * Effective date of current map * Link to view or download FIRM (if available) The specific flood information displayed depends on your community's configuration. Your Customer Success Manager can adjust which attributes appear publicly. ### Interactive map The property page includes an interactive map showing: **Property location** * Marker or highlight showing the property * Parcel boundary outline (if parcel data is available) * Surrounding context and neighbors **Map layers** Residents can toggle public map layers: * Flood zones with color coding * Parcel boundaries * Community boundaries * Custom layers configured by your community **Map controls** * Zoom in and out * Pan to explore surrounding area * Switch basemap styles (street, satellite, terrain) * Toggle layer visibility * Geolocate to current position ### Sharing property information Residents can share property pages: **Direct link** - Copy the URL to share: ``` https://[your-community].withforerunner.com/properties/[property-id] ``` **Common sharing scenarios:** * Send to insurance agent for flood zone verification * Share with contractor for construction requirements * Forward to lender for mortgage documentation * Include in property listing or transaction documents ## Custom objects Custom objects like infrastructure assets, facilities, and community boundaries have their own detail pages on the public website. The experience is consistent with properties — public users can view details, records, and files. ### Discovering custom objects Public users find custom objects through: * **Map clicks** - Clicking a custom object on the map opens its Object Information Panel, with full-page navigation consistent with property behavior * **Public table views** - Row action buttons in SavedView tables navigate to the custom object's detail page ### Object Information Panel When a public user selects a custom object, the Object Information Panel displays: **Information sections:** * Overview with object details and metadata * Records tab with public records * Files tab with downloadable documents ## Public records The Records section shows records configured for public visibility on both properties and custom objects: ### What residents can see * Record type and category * Creation or submission date * Status (completed, approved, etc.) * Key details from the record form * Link to view full record information ### What remains private * Staff notes and internal comments * Fields marked as staff-only * Draft or pending records (unless configured otherwise) * Workflow assignments and internal status ### Record types commonly made public * Approved permits * Completed inspections * Final determinations * Public notices * Compliance certifications Work with your Customer Success Manager to configure appropriate public visibility for each record type. Balance transparency with privacy needs. ## Public files The Files section shows documents available for download: ### Elevation Certificates If your community shares ECs publicly: * List of Elevation Certificates on file * Certificate date and surveyor information * Download link to view or save the PDF * Multiple ECs if property has been resurveyed ### Other documents Depending on your configuration: * Public permits and applications * Compliance documentation * Public notices * Site plans (if appropriate) * Other publicly shared documents ### File visibility Files inherit visibility from their document type configuration: * Elevation Certificates often default to public * Internal memos and notes remain private * Individual files can be marked public or private * Some files inherit visibility from their parent record ## Actions available to residents Depending on your public website configuration, residents may be able to: ### Get Help Request information or assistance from your office: * Opens the Get Help form * Select the type of help needed * Provide contact information * Submit the request Learn more about the [Get Help form](/public-website/managing-resident-logs). ### Submit Elevation Certificate If enabled, upload an EC for the property: * Upload the EC PDF * Provide contact information * Track submission status (with account) Learn more about [submitting Elevation Certificates](/public-website/submitting-elevation-certificates). ### Contact your office Links or contact information to reach your office: * Phone number * Email address * Office location and hours * Online contact form ## What residents cannot do The public website is read-only for data protection: * **Cannot edit** property or object information * **Cannot modify** records or files * **Cannot delete** any data * **Cannot access** private information * **Cannot see** staff user details Any changes to data must be made by staff users through the main Forerunner application. ## Viewing on different devices ### Desktop experience Full detail page with: * Side-by-side map and information * Large interactive map * All tabs and sections visible * Easy file downloads ### Mobile experience Responsive design adapts for smaller screens: * Stacked layout (map above, info below) * Touch-friendly map controls * Collapsible sections for easy scanning * Tap to expand record and file details * Download files to device ## Related public features ### Public table views Residents can access public table views that may include property and custom object data: * Search and filter in a table format * Export capabilities (if enabled) * View multiple items at once * Access from your public website navigation Learn more about [public table views](/tables/public-views). ### Public map layers Toggle additional data on the map: * Infrastructure layers * Historical flood data * Community boundaries * Custom layers from your community Learn more about [public map layers](/maps/public-map-layers). ## Troubleshooting **Possible reasons:** * Data is incomplete in the system * Some information is configured as private * Flood zone data may not be available for this area * Records or files have not been added yet Use the Get Help form to request more information. **Try:** * Check your browser's popup blocker settings * Try right-clicking and saving the link * Use a different browser * Check that you have enough storage space If issues persist, contact your office for assistance. **Try:** * Zoom in for more detail * Check that the correct item is selected * Toggle map layers to see different data * Use satellite basemap to verify location If the location appears incorrect, use Get Help to report the issue. **Possible reasons:** * Records may be configured as private * Records may be in draft or pending status * Records may not yet be linked to this object * Your access level may not include those records Contact your office for questions about specific records.