> ## Documentation Index
> Fetch the complete documentation index at: https://withforerunner.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Manage users, security settings, and account configuration in Forerunner

Administration in Forerunner encompasses user management, security settings, and account configuration. Whether you're managing team access, configuring security policies, or working with your Customer Success Manager on account settings, this section covers what you need to know.

<CardGroup cols={2}>
  <Card title="User roles" icon="users" href="/administration/user-roles">
    Understand permission levels and what each role can do
  </Card>

  <Card title="Authentication" icon="log-in" href="/administration/authentication/overview">
    Sign in, SSO, MFA, and password management
  </Card>

  <Card title="Account settings" icon="settings" href="/administration/account-settings">
    Manage your profile and account preferences
  </Card>

  <Card title="Data security" icon="shield-check" href="/administration/data-security">
    Encryption, access control, and privacy
  </Card>
</CardGroup>

## What managers can do

Managers in Forerunner have access to team and account management features. As a Manager, you can:

| Capability              | Description                                              |
| ----------------------- | -------------------------------------------------------- |
| **Manage team members** | Invite users, assign roles, and manage team access       |
| **View all records**    | Access records created by any team member                |
| **Export data**         | Export tables, records, and reports                      |
| **Configure workflows** | Set up and manage workflow definitions                   |
| **Manage public users** | View and manage resident accounts on your public website |
| **Access all features** | Full access to objects, records, files, maps, and tasks  |

<Note>
  Some account-level settings require assistance from your Customer Success Manager. This documentation distinguishes between what you can do yourself and what requires CSM support.
</Note>

## What requires CSM assistance

Certain administrative functions are configured by Forerunner's team to ensure proper setup and security:

**Account configuration**

* Security policy settings (password requirements, session timeouts)
* Single sign-on (SSO) provider setup
* Multi-factor authentication requirements
* User group creation and permissions

**Data configuration**

* Record type creation and customization
* Custom object type setup
* Public website configuration
* Map layer management
* Repetitive loss data imports

**Integrations**

* API access and webhook configuration
* Third-party system connections
* ArcGIS synchronization setup

Contact your Customer Success Manager to request changes to these settings or discuss new configuration needs.

## User types in Forerunner

Forerunner supports different types of users with distinct access levels:

### Internal team members

Your organization's staff who work in Forerunner daily:

* **Manager** - Full access including team management
* **Member** - Full access to data without team management
* **Creator** - Can create and edit records and documents
* **View Only** - Read-only access to data

Learn more about [user roles](/administration/user-roles).

### Public users

Residents who create accounts on your public website:

* Can track their own submissions
* Access features requiring authentication
* Cannot access internal staff features

Learn more about [public user accounts](/public-website/public-users).

### Guests

Anonymous visitors to your public website:

* Search and view public property information
* Submit Get Help requests
* Download public documents
* No account required

## Security features

Forerunner provides multiple layers of security to protect your data:

### Authentication

* **Password-based login** - Secure password with configurable requirements
* **Single sign-on** - Integrate with your organization's identity provider
* **Multi-factor authentication** - Add SMS verification for additional security

Learn more about [authentication](/administration/authentication/overview).

### Access control

* **Role-based permissions** - Control access based on user roles
* **User groups** - Organize users and assign group-based permissions
* **Record-level visibility** - Control public vs. private access per record
* **Field-level permissions** - Restrict access to sensitive fields

### Data protection

* **Encryption** - Data encrypted in transit and at rest
* **Audit trails** - Track changes and user activity
* **Session management** - Automatic timeout and session controls
* **PII protection** - Configurable access to personal information

Learn more about [data security and privacy](/administration/data-security).

## Repetitive loss data

For communities participating in the Community Rating System (CRS), Forerunner can import and manage Repetitive Loss data from FEMA's National Flood Insurance Program.

Repetitive Loss features include:

* Property identification and tracking
* Mitigation status monitoring
* Integration with property records
* CRS documentation support

Learn more about [managing repetitive loss data](/administration/managing-repetitive-loss).

## Getting help

### For configuration changes

Contact your Customer Success Manager for:

* New user group creation
* Security policy changes
* Record type modifications
* Feature enablement
* Data imports

### For technical issues

Contact Forerunner support for:

* Login problems
* System errors
* Performance issues
* Bug reports

### For documentation

Use the help center search or browse sections to find answers to common questions. If you can't find what you need, reach out to your CSM.