> ## Documentation Index
> Fetch the complete documentation index at: https://withforerunner.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Signing in

> Access your Forerunner account

Sign in to Forerunner to access your organization's data and tools. The sign-in process varies depending on whether your account uses password authentication or single sign-on.

## Sign in with password

<Steps>
  <Step title="Navigate to Forerunner">
    Go to [app.withforerunner.com](https://app.withforerunner.com) in your browser.
  </Step>

  <Step title="Enter your email">
    Type the email address associated with your Forerunner account.
  </Step>

  <Step title="Enter your password">
    Type your password. Passwords are case-sensitive.
  </Step>

  <Step title="Complete MFA (if required)">
    If multi-factor authentication is enabled, enter the verification code sent to your phone.
  </Step>

  <Step title="Click Sign In">
    Select **Sign In** to access your account.
  </Step>
</Steps>

<Tip>
  Bookmark app.withforerunner.com for quick access. Most browsers can save your email for faster sign-in.
</Tip>

## Sign in with SSO

If your organization uses single sign-on:

<Steps>
  <Step title="Navigate to Forerunner">
    Go to [app.withforerunner.com](https://app.withforerunner.com).
  </Step>

  <Step title="Enter your email">
    Type your work email address. Forerunner detects if SSO is configured for your email domain.
  </Step>

  <Step title="Click Continue with SSO">
    If SSO is available, select the SSO option.
  </Step>

  <Step title="Authenticate with your organization">
    You're redirected to your organization's sign-in page. Enter your organization credentials.
  </Step>

  <Step title="Return to Forerunner">
    After successful authentication, you're automatically signed in.
  </Step>
</Steps>

Learn more about [single sign-on](/administration/authentication/sso).

## First-time sign-in

When you're invited to Forerunner for the first time:

<Steps>
  <Step title="Check your email">
    Look for an invitation email from Forerunner.
  </Step>

  <Step title="Click the setup link">
    Select the link in the email to begin account setup. This link expires after a set period.
  </Step>

  <Step title="Create your password">
    Enter a password that meets security requirements.
  </Step>

  <Step title="Complete your profile">
    Enter your first name, last name, and any other required information.
  </Step>

  <Step title="Sign in">
    Use your new credentials to access your account.
  </Step>
</Steps>

<Warning>
  Invitation links expire. If your link has expired, contact your Manager to send a new invitation.
</Warning>

## Staying signed in

After signing in, you remain authenticated until:

* You manually sign out
* Your session times out due to inactivity
* Your password expires (if configured)
* An administrator deactivates your account

### Session timeout

For security, Forerunner automatically signs you out after a period of inactivity. The timeout duration is configured at the account level by your CSM.

If you're signed out unexpectedly:

1. Sign in again with your credentials
2. You'll return to where you left off (in most cases)
3. Unsaved changes may be lost

## Signing out

To manually sign out:

1. Click your profile icon or name in the navigation
2. Select **Sign Out** from the menu
3. You're returned to the sign-in page

<Tip>
  Always sign out when using a shared or public computer.
</Tip>

## Mobile app sign-in

The Forerunner mobile app uses the same credentials:

<Steps>
  <Step title="Download the app">
    Install Forerunner from the App Store (iOS) or Google Play (Android).
  </Step>

  <Step title="Open the app">
    Launch Forerunner on your device.
  </Step>

  <Step title="Enter credentials">
    Sign in with your email and password (or SSO if configured).
  </Step>

  <Step title="Complete MFA">
    If required, complete multi-factor authentication.
  </Step>
</Steps>

## Multiple accounts

If you have access to multiple Forerunner accounts:

* Sign out of your current account before signing in to another
* Use different browsers or browser profiles to manage multiple accounts
* Incognito/private windows provide separate sessions

## Troubleshooting

<AccordionGroup>
  <Accordion title="Forgot my password">
    Use the **Forgot Password** link on the sign-in page. See [password management](/administration/authentication/passwords) for details.
  </Accordion>

  <Accordion title="Account locked">
    Wait for the lockout period to expire (usually 15-30 minutes), then try again with the correct password.
  </Accordion>

  <Accordion title="SSO not working">
    Verify your organization's SSO is functioning by signing in to another SSO-enabled application. Contact your IT department if issues persist.
  </Accordion>

  <Accordion title="Invitation link expired">
    Contact your Manager to resend the invitation.
  </Accordion>

  <Accordion title="Signed out unexpectedly">
    This usually indicates session timeout. Sign in again to continue.
  </Accordion>
</AccordionGroup>

## Related topics

* [Single sign-on](/administration/authentication/sso) - SSO configuration and usage
* [Multi-factor authentication](/administration/authentication/mfa) - Add extra security
* [Password management](/administration/authentication/passwords) - Reset and change passwords