> ## Documentation Index
> Fetch the complete documentation index at: https://withforerunner.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Password management

> Reset, change, and manage your Forerunner password

If your Forerunner account uses password authentication (not SSO), you manage your password through Forerunner. This page covers creating, changing, and resetting your password.

<Note>
  If your organization uses single sign-on (SSO), your password is managed by your organization's identity provider, not Forerunner. Contact your IT department for SSO password issues.
</Note>

## Password requirements

Forerunner enforces password security requirements:

| Requirement            | Typical setting       |
| ---------------------- | --------------------- |
| **Minimum length**     | 8 characters or more  |
| **Uppercase letters**  | At least one required |
| **Lowercase letters**  | At least one required |
| **Numbers**            | At least one required |
| **Special characters** | At least one required |

<Note>
  Your organization may have stricter requirements configured. Check the error message if your password is rejected.
</Note>

## Creating your first password

When you receive an invitation to Forerunner:

<Steps>
  <Step title="Click the invitation link">
    Open the email from Forerunner and click the setup link.
  </Step>

  <Step title="Create your password">
    Enter a password that meets the security requirements shown.
  </Step>

  <Step title="Confirm password">
    Re-enter your password to confirm.
  </Step>

  <Step title="Complete setup">
    Finish any additional profile information and sign in.
  </Step>
</Steps>

<Warning>
  Invitation links expire. If your link has expired, contact your Manager to send a new invitation.
</Warning>

## Changing your password

To change your password while signed in:

<Steps>
  <Step title="Go to settings">
    Click your profile icon and select **Settings**, or navigate to account settings.
  </Step>

  <Step title="Find password settings">
    Look for **Password**, **Security**, or **Change Password** section.
  </Step>

  <Step title="Enter current password">
    Verify your identity by entering your current password.
  </Step>

  <Step title="Enter new password">
    Create a new password meeting security requirements.
  </Step>

  <Step title="Confirm and save">
    Re-enter the new password and save your changes.
  </Step>
</Steps>

<Tip>
  After changing your password, you'll need to sign in again on all devices including the mobile app.
</Tip>

## Resetting a forgotten password

If you've forgotten your password:

<Steps>
  <Step title="Go to sign-in page">
    Navigate to [app.withforerunner.com](https://app.withforerunner.com).
  </Step>

  <Step title="Click Forgot Password">
    Select the **Forgot Password** or **Reset Password** link.
  </Step>

  <Step title="Enter your email">
    Provide the email address associated with your account.
  </Step>

  <Step title="Check your email">
    Look for a password reset email. It may take a few minutes.
  </Step>

  <Step title="Click the reset link">
    Select the link in the email to create a new password.
  </Step>

  <Step title="Create new password">
    Enter a new password meeting security requirements.
  </Step>

  <Step title="Sign in">
    Use your new password to access your account.
  </Step>
</Steps>

### Reset email not arriving?

If you don't receive the reset email:

* **Check spam/junk folder** - Reset emails sometimes get filtered
* **Wait a few minutes** - Email delivery can be delayed
* **Verify your email** - Make sure you're using the correct address
* **Try again** - Request another reset email
* **Contact your Manager** - They can help verify your account

## Password expiration

Some organizations require periodic password changes:

* You'll receive notification when your password is about to expire
* Expired passwords must be changed before you can sign in
* You cannot reuse recent passwords (if history policy is enabled)

<Note>
  Password expiration policies are configured by your Customer Success Manager. Contact your CSM if you have questions about your organization's policy.
</Note>

## Account lockout

To protect against unauthorized access, accounts are locked after multiple failed sign-in attempts:

### If your account is locked

1. **Wait for lockout to expire** - Typically 15-30 minutes
2. **Try again with correct password** - Make sure caps lock is off
3. **Reset your password** - If you're unsure of your password
4. **Contact your Manager** - If you're still unable to access your account

### Avoiding lockout

* Double-check your email address for typos
* Verify caps lock is off
* Use password reset if you're unsure of your password
* Consider using a password manager

<Warning>
  If you're repeatedly locked out or suspect someone is trying to access your account, contact your Manager immediately.
</Warning>

## Password security best practices

### Creating strong passwords

* Use at least 12 characters when possible
* Combine uppercase, lowercase, numbers, and symbols
* Avoid dictionary words and common patterns
* Don't use personal information (birthdays, names)
* Make each password unique

### Protecting your password

* Never share your password with anyone
* Don't write passwords where others can find them
* Use a password manager for secure storage
* Change your password if you suspect it's compromised
* Don't use your Forerunner password for other accounts

### Recognizing threats

* Forerunner will never ask for your password via email or phone
* Be cautious of unexpected password reset emails you didn't request
* Verify you're on app.withforerunner.com before entering credentials
* Report suspicious password-related communications to your Manager

## Password and MFA

If your account has multi-factor authentication enabled:

* Password is the first factor (something you know)
* SMS verification code is the second factor (something you have)
* Both are required to sign in

Changing your password doesn't affect your MFA phone number. Learn more about [multi-factor authentication](/administration/authentication/mfa).

## Troubleshooting

<AccordionGroup>
  <Accordion title="Password rejected when creating">
    **Check:**

    * Minimum length requirement
    * At least one uppercase letter
    * At least one number
    * At least one special character

    The error message should indicate which requirement isn't met.
  </Accordion>

  <Accordion title="Can't change password">
    **Possible causes:**

    * Account uses SSO (password managed by organization)
    * Current password entered incorrectly
    * New password doesn't meet requirements

    If using SSO, contact your IT department. Otherwise, try the password reset flow.
  </Accordion>

  <Accordion title="Reset link not working">
    **Possible causes:**

    * Link has expired
    * Link already used
    * Browser caching issue

    Request a new password reset email and use the link promptly.
  </Accordion>

  <Accordion title="Password works on web but not mobile">
    After changing your password:

    * Sign out of the mobile app
    * Sign in with your new password
    * Old password will no longer work on any device
  </Accordion>

  <Accordion title="Forced to change password frequently">
    Your organization may have a password expiration policy requiring periodic changes. Contact your CSM if you have concerns about the frequency.
  </Accordion>
</AccordionGroup>

## Related topics

* [Signing in](/administration/authentication/signing-in) - Access your account
* [Single sign-on](/administration/authentication/sso) - For SSO-enabled accounts
* [Multi-factor authentication](/administration/authentication/mfa) - Additional security
* [Account settings](/administration/account-settings) - Manage your profile